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Server Support Rates Sample 
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                History
    Billing Unit FY10      
37140 Project Management Office (PMO) Service DetailsPrior Rate % ChangeChange Date
1411 Project Management SupportHour$95.00
37320 Mainframe Processing Service DetailsPrior Rate % ChangeChange Date
24/7:     
3207 Time Sharing Option (TSO)CPU Hour$99.00 $108.008%Rate Drop12/11/2009
Prime:     
3210 Customer Info Control Systems (CICS) Proc.CPU Hour$99.00 $108.008%Rate Drop12/11/2009
3211 BatchCPU Hour$99.00 $108.008%Rate Drop12/11/2009
3212 Information Management System (IMS)CPU Hour$99.00 $108.008%Rate Drop12/11/2009
3214 DatacomCPU Hour$99.00 $108.008%Rate Drop12/11/2009
3215 Datacom Multi User Facility (MUF) QueryCPU Hour$99.00 $108.008%Rate Drop12/11/2009
3216 ADABASCPU Hour$99.00 $108.008%Rate Drop12/11/2009
3217 Open Database Connectivity (ODBC)CPU Hour$99.00 $108.008%Rate Drop12/11/2009
3218 DB/2CPU Hour$99.00 $108.008%Rate Drop12/11/2009
Non-Prime:     
3220 Customer Info Control System (CICS) Proc.CPU Hour$49.50 $54.008%Rate Drop12/11/2009
3221 BatchCPU Hour$49.50 $54.008%Rate Drop12/11/2009
3222 Information Management Systems (IMS)CPU Hour$49.50 $54.008%Rate Drop12/11/2009
3224 DatacomCPU Hour$49.50 $54.008%Rate Drop12/11/2009
3225 Datacom Multi User Facility (MUF) QueryCPU Hour$49.50 $54.008%Rate Drop12/11/2009
3226 ADABASCPU Hour$49.50 $54.008%Rate Drop12/11/2009
3227 Open Database Connectivity (ODBC)CPU Hour$49.50 $54.008%Rate Drop12/11/2009
3228 DB/2CPU Hour$49.50 $54.008%Rate Drop12/11/2009
37330 Technical Support Service DetailsPrior Rate % ChangeChange Date
3311 Technician ServicesHour$95.00
37340 Disk Storage Service DetailsPrior Rate % ChangeChange Date
Mainframe:     
3411 Tier 1 - StandardTrack/Month$0.00120$0.00140-14%Rate Drop12/11/2009
3415 Tier 1 - Private (Reserved) VolumesTrack/Month$0.00120$0.00140-14%Rate Drop12/11/2009
3421 Tier 2 - StandardTrack/Month$0.00060$0.00070-14%Rate Drop12/11/2009
3425 Tier 2 - Private (Reserved) VolumesTrack/Month$0.00060$0.00070-14%Rate Drop12/11/2009
Open Systems:     
3431 Tier 1 - StandardGB/Month$0.60333 $0.70400-14%Rate Drop01/21/2009
3441 Tier 2 - StandardGB/Month$0.17311$0.20200-14%Rate Drop01/21/2009
37350 Tape Storage Service DetailsPrior Rate % ChangeChange Date
Mainframe:     
3511 Data StoredMB/Month$0.00040$0.0006033%Rate Drop12/11/2009
3521 Physical Tape SurchargeTape/Month$1.00 $0.50100%Rate Drop7/1/2006
3525 Physical Tape not in Tape Management Systems (TMS)Tape/Month$1.00
3531 Tape MountsMount$2.00
3541 Migrated DataMB/Month$0.00833
Open Systems:     
3561 Automated Tape Library (ATL) StorageMB/Month$0.00020$0.00030-33%Rate Drop01/21/2009
Other:     
"3591 Tape Vault Storage (1""x4 3/8"" slot)"Slot/Month$0.09 $0.5082%Rate Drop2/12/2009
3592 Tape Vault Handlinginstance$0.15 new
37360 Printing  Service DetailsPrior Rate % ChangeChange Date
3611 PagePage$0.10 0.05100%Rate Drop7/1/2006
3621 Impact (Line)"1,000 Lines"$2.75 $1.10150%Rate Drop7/1/2007
37520 Desktop Support Service DetailsPrior Rate % ChangeChange Date
5211 PC/Laptop SupportDevice/Month$30.00
5221 Printer SupportDevice/Month$50.00
5231 Desktop TechnicianHour$85.00
5241 Encryption SetupInstance$318.75 new
5243 Encryption LicenseDevice/Month$33.00 new
Virtual DeskPendingnew
37540 Application Development (SDLC) Service DetailsPrior Rate % ChangeChange Date
5411 Programming ServicesHour$95.00
5413 Analysis ServicesHour$95.00
5415 Technical ServicesHour$95.00
37550 Application Support  Service DetailsPrior Rate % ChangeChange Date
Programming:     
5511 Programming ServicesHour$95.00
5513 Analysis ServicesHour$95.00
5515 Technical ServicesHour$95.00
E-Mail:     
5523 Email - Enterprise (Exchange)User/Month$5.00 $15.0067%Rate Drop12/1/2009
5524 Enterprise (Exchange) (Additional Space over 1gb)GB/Month$3.00 new
5525 Messaging Transfer Agent (Email Relay per Application)Application / Month$12.00
Web Page Hosting:     
5531 Shared Basic Environment10MB / website / month$10.00
5533 Shared Premium Environmentwebsite/month$425.00
5536 Basic Virtual Dedicated Environmentserver/month$466.00
Secure Sockets Layer (SSL) Certificate:     
5541 Verisignwebsite/year$400.00
5543 GoDaddy - Newwebsite/year$30.00
5545 GoDaddy - Renewalwebsite/year$20.00
Domain Name Services (DNS):     
5551 Domain Name Registration for .gov domainwebsite/year$125.00
5553 Domain Name Service Parkingwebsite/year$20.00
Clarity User Account (single user):     
5571 Clarity Enterprise Visibility Option User AccountAccount/Month$5.00 $30.0083%Rate Drop9/1/2009
5573 Team Member User AccountAccount/Month$42.00 $145.0071%Rate Drop9/1/2009
5575 Clarity Manager User AccountAccount/Month$175.00 $195.0010%Rate Drop9/1/2009
Imaging/document Mgnt. Services Other:     
5591 Payment Portal Processing FeeTransaction$0.18
5593 Blackberry Enterprise Server (BES)User/Month$15.00
"5595 Subscription Email Service (SES) - (1-5,000 subscribers)"Account/Month$31.00
"5596 Subscription Email Service (SES) - (5,001-60,000 subscribers)"Account/Month$112.00
37570 Server Support Service DetailsPrior Rate % ChangeChange Date
5715 Platinum Support (Includes Gold support)Device/Month$702.00 new
5713 Gold Support (Includes Silver support)Device/Month$314.00 $435.0028%Rate Drop7/1/2006
5711 Silver SupportDevice/Month$202.00 $225.0021%Rate Drop7/1/2009
5751 Bronze Virtual CPU (Hosting)CPU/Month$45.00 $83.0046%Rate Drop7/14/2009
5753 Bronze Virtual RAM (Hosting)512mb/Month$25.00 $41.5040%Rate Drop7/14/2009
5731 Copper Hosting Shared Rack Space1U/Month$30.00 $36.2517%Rate Drop7/1/2009
5739 Floor Space Rental (non-electric consuming equipment)Sq Ft/Month$30.00
5737 Shared File ServerPer Acct/Month$12.00 $15.0020%Rate Drop7/1/2009
5717 Directory User AdministrationUser/Month$13.00 $14.007%Rate Drop7/1/2009
5742 SAN ConnectionPort/Month$8.00 $7.507%Rate Drop7/1/2009
37570 Server Support :     
5721 Server TechnicianHour$95.00 $90.006%Rate Drop7/1/2009
AS/400:     
5771 AS/400 Storage"Block 2,560"$0.01
5775 AS/400 TechnicianHour$65.00
Other :     
5791 Equipment LeaseISA
37620 Security Service DetailsPrior Rate % ChangeChange Date
5597 Profense (Web site and application security)Site/App/Month$12.00
6201 ADOA Network Connection (SCIFI)Port/Month$39.00
6211 Security TechnicianHour$95.00
6221 Account SetupTransaction$23.75
6231 Password Change/ResetTransaction$5.00
6241 Host Based Intrusion Detection System (HIDS)Host CPU/Month$50.00
6251 Host Security Assessment (HSA)Host CPU/Month$20.00
37640 Disaster Recovery  Service DetailsPrior Rate % ChangeChange Date
6401 Disaster Recovery Technical SupportHour$95.00
6411 Hosting - server/storage1U/Month$25.00
Living Disaster Recovery Planning System (LDRPS) Agency Account (Multiple Users):     
5561 LDRPS Account - Small Agency (1-99 FTE)Account/Month$195.00
5563 LDRPS Account - Medium Agency (100-749 FTE)Account/Month$295.00
5565 LDRPS Account - Large Agency (750+ FTE)Account/Month$495.00
37720 Support Center Service DetailsPrior Rate % ChangeChange Date
7211 Remedy User RegistrationUser/Month$144.00 $140.003%Rate Drop7/1/2009
Help Desk SupportActivityPendingnew
37820 Data Base Management Service DetailsPrior Rate % ChangeChange Date
Technical Support:     
8221 Data Base SpecialistHour$95.00$80.0019%Rate Drop07/01/2006
Mainframe Database Support:     
8231 Mainframe Database SupportISA
Dedicated Database Hosting:     
8240 SQL Server PrimaryAPP/DB Server/Month$1,000.00 $1,500.00-33%Rate Drop03/02/2010
8241 SQL Server SecondaryAPP/DB Server/Month$500.00
8242 Oracle Server PrimaryAPP/DB Server/Month$1,000.00
8243 Oracle Server SecondaryAPP/DB Server/Month$500.00
8244 Domino Server PrimaryAPP/DB Server/Month$1,000.00 $1,500.00-33%Rate Drop03/02/2010
8245 Domino Server SecondaryAPP/DB Server/Month$500.00
Shared Database Hosting:     
8250 Shared - Entry - 1GB, 1DB, 1 UserAPP/Unit/Month$23.95
8250 Shared - Entry - 1GB, 1DB, 1 UserAPP/Unit/Month$500.00New
8251 Additional UserDB/User/Month$4.99New
8252 Shared - Intermediate - 5GB, 3DB, 4 UsersAPP/Unit/Month$119.75New
8253 Additional UserDB/User/Month$7.99New
8254 Shared - Advanced - 10GB, 5DB, 10 UsersAPP/Unit/Month$287.40New
8255 Additional UserDB/User/Month$14.99New
8256 DedicatedISANew
Shared Database Hosting:     
8250 Shared - Entry - 1GB, 1DB, 1 UserAPP/Unit/Month$23.95
Other Services:     
8298 SQL 2005 Database for Web Hosting (ERMA ONLY)DB Record$0.0030New
37960 Pass-Thru Billing  Service DetailsPrior Rate % ChangeChange Date
9601 Pass-Thru BillingOne-Timecost + 8%

NOTE: 1024MB = 1GB, 1024GB = 1TB
* Security services are included in published rates - these rates apply to additional services required by the customer.
 
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