Information Technology Infrastructure Library (ITIL)

Based on the number of opportunities that surround Information Services Division (ISD) daily, ISD is embracing the ITIL model. The ITIL model is being implemented over the next several years to meet the requirements of our customers.

In today's rapidly changing business environment, IT organizations such as ours continually struggle to ensure that services meet customer requirements. Having well-defined and well-documented service management processes with measurable performance indicators for benchmarking can help ensure efficient use of resources and enhance ISD's focus on business-critical services.

ITIL has been around for more than a decade and comes with little risk. It has rapidly become the framework of choice around the globe to  improve IT service delivery and support. ITIL has met or exceeded customer expectations, helping them improve service levels and the cost of delivering IT services among many other benefits.